Activities of call centers (82.20.0.00)

If you select a location, the contact details of the responsible Point of Single Contact and the responsible authority as well as locally valid information will be displayed.

The following formalities are performed by responsible authorities and can also be handled via the Point of Single Contact if necessary. Please specify the location via Change selection. If you choose "To the responsible Point of Single Contact for ..." (if available), the contact details of the responsible Point of Single Contact are displayed. The contact details of the competent authority/-ies are displayed after choosing the formality.

Formalities according to the Services Directive

Formalities according to the Services Directive

For taking-up and pursuit of a service the follwoing specific service-related formalities (authorisations and notifications) must always be obeyed:

Formalities relating to the employment of workers

Formalities relating to the employment of workers

If you would like to hire an employee you need to proceed with the following steps. These formalities CANNOT be processed through the Point of Single Contact.

If the employment is terminated you also have to inform the authorities where the employee has been registered.

  • Entsendung von Arbeitnehmern nach Deutschland; Anmeldung und sonstige Pflichten

    Bei der Entsendung von Arbeitnehmern nach Deutschland ist das Arbeitnehmer-Entsendegesetz zu beachten. Dieses Gesetz verpflichtet sowohl Arbeitgeber mit Sitz in Deutschland als auch Arbeitgeber mit Sitz im Ausland, die Arbeitnehmer in Deutschland beschäftigen, zur Einhaltung gesetzlicher und in bestimmten Branchen tarifvertraglich geregelter Arbeitsbedingungen. Daneben treffen die Arbeitgeber weitere Pflichten.

Tax related formalities

Tax related formalities

For taking-up and pursuit of a service please also consider the following tax related formalities which CANNOT be processed through the Point of Single Contact:

  • Steuern; grenzüberschreitende Tätigkeit

    Für Dienstleister, die ohne Niederlassung in Deutschland grenzüberschreitend tätig werden, gibt es diverse Sonderzuständigkeiten und Sonderregelungen je nach Steuerpflicht, Tätigkeit oder Steuerart.

Personal formalities

Personal formalities

We would also like to inform you about the following personal formalities which CANNOT be processed through the Point of Single Contact:

Characteristics and key concepts of the service

Service includes the following activities:

  • Call centers for incoming calls, answering of calls by staff, automatic distribution of calls, integrated computer-telephone systems, interactive voicemail systems or similar processes for the order-taking, the dissemination of product information, or the processing of customer inquiries and complaints
  • Call centers for outgoing calls using similar methods for the sale or marketing of goods or services to potential customers, or for conducting market research, opinion polls, and similar activities on behalf of customers

Keywords

  • Benachrichtigungsdienste (Fernsprechauftragsdienste)
  • Call-Centers
  • Dialogmarketing (Call Centers)
  • Direktmarketing (Call Centers)
  • Erinnerungsdienste (Fernsprechauftragsdienste)
  • Fernsprechauftragsdienste
  • Inbound- und Outbound-Telefonmarketing (Call-Center)
  • Kommunikationscenter (Call Center)
  • Kundenbetreuung per Telefon (Call-Center)
  • Tätigkeit als Callagent (Call-Center)
  • Telefonaquisation
  • Telefonauftragsdienste
  • Telefonauskunftsdienste
  • Telefondienstleistungen
  • Telefonischer Auftragsdienst
  • Telefonmarketing (Call-Centers)
  • Telefonservice (Telefonauftragsdienste)
  • Telemarketing (Call-Centers)
  • Weckdienste (Fernsprechauftragsdienste)