Activities of call centers (82.20.0.00)

If you select a location, the contact details of the responsible Point of Single Contact and the responsible authority as well as locally valid information will be displayed.

The following formalities are performed by responsible authorities and can also be handled via the Point of Single Contact if necessary. Please specify the location via Change selection. If you choose "To the responsible Point of Single Contact for ..." (if available), the contact details of the responsible Point of Single Contact are displayed. The contact details of the competent authority/-ies are displayed after choosing the formality.

Formalities according to the Services Directive

Formalities according to the Services Directive

For taking-up and pursuit of a service the follwoing specific service-related formalities (authorisations and notifications) must always be obeyed:

Formalities relating to the place of business

Formalities relating to the place of business

In addition to the requirements related to a specific service there are authorisations and/or notification obligations in other legal areas regarding the place of business which CANNOT be processed through the Point of Single Contact.

Requirements particularly in the areas of construction law, public road legislation, imission control law, water and waste law, listed building regulations and forest law should be taken into account.

Formalities relating to the employment of workers

Formalities relating to the employment of workers

If you would like to hire an employee you need to proceed with the following steps. These formalities CANNOT be processed through the Point of Single Contact.

If the employment is terminated you also have to inform the authorities where the employee has been registered.

Tax related formalities

Tax related formalities

For taking-up and pursuit of a service please also consider the following tax related formalities which CANNOT be processed through the Point of Single Contact:

  • Freelance activity; notification of the opening of a business

    The commencement of a freelance activity must be reported directly to the responsible tax office without any formalities. In addition, you must provide the responsible tax office with further information on the legal and factual circumstances relevant for taxation.

Personal formalities

Personal formalities

We would also like to inform you about the following personal formalities which CANNOT be processed through the Point of Single Contact:

  • Residence; Registration

    If you move into an apartment, you must register with the responsible registration office (municipality, city or administrative community) within two weeks.

  • National visa; application and extension

    Foreign nationals subject to visa requirements require a national visa for entry for longer stays (over 90 days) or stays leading to the taking up of gainful employment.

Characteristics and key concepts of the service

Service includes the following activities:

  • Call centers for incoming calls, answering of calls by staff, automatic distribution of calls, integrated computer-telephone systems, interactive voicemail systems or similar processes for the order-taking, the dissemination of product information, or the processing of customer inquiries and complaints
  • Call centers for outgoing calls using similar methods for the sale or marketing of goods or services to potential customers, or for conducting market research, opinion polls, and similar activities on behalf of customers

Keywords

  • Benachrichtigungsdienste (Fernsprechauftragsdienste)
  • Call-Centers
  • Dialogmarketing (Call Centers)
  • Direktmarketing (Call Centers)
  • Erinnerungsdienste (Fernsprechauftragsdienste)
  • Fernsprechauftragsdienste
  • Inbound- und Outbound-Telefonmarketing (Call-Center)
  • Kommunikationscenter (Call Center)
  • Kundenbetreuung per Telefon (Call-Center)
  • Tätigkeit als Callagent (Call-Center)
  • Telefonaquisation
  • Telefonauftragsdienste
  • Telefonauskunftsdienste
  • Telefondienstleistungen
  • Telefonischer Auftragsdienst
  • Telefonmarketing (Call-Centers)
  • Telefonservice (Telefonauftragsdienste)
  • Telemarketing (Call-Centers)
  • Weckdienste (Fernsprechauftragsdienste)