Activities of call centers (82.20.0.00)
If you select a location, the contact details of the responsible Point of Single Contact and the responsible authority as well as locally valid information will be displayed.
The following formalities are performed by responsible authorities and can also be handled via the Point of Single Contact if necessary. Please specify the location via Change selection. If you choose "To the responsible Point of Single Contact for ..." (if available), the contact details of the responsible Point of Single Contact are displayed. The contact details of the competent authority/-ies are displayed after choosing the formality.
Formalities relating to the employment of workers
If you would like to hire an employee you need to proceed with the following steps. These formalities CANNOT be processed through the Point of Single Contact.If the employment is terminated you also have to inform the authorities where the employee has been registered.
When posting employees to Germany, the Employee Posting Act must be observed. This law obliges both employers based in Germany and employers based abroad who employ workers in Germany to comply with statutory and, in certain sectors, collectively agreed working conditions. In addition, employers are subject to further obligations.
Characteristics and key concepts of the service
Service includes the following activities:
- Call centers for incoming calls, answering of calls by staff, automatic distribution of calls, integrated computer-telephone systems, interactive voicemail systems or similar processes for the order-taking, the dissemination of product information, or the processing of customer inquiries and complaints
- Call centers for outgoing calls using similar methods for the sale or marketing of goods or services to potential customers, or for conducting market research, opinion polls, and similar activities on behalf of customers
- Benachrichtigungsdienste (Fernsprechauftragsdienste)
- Dialogmarketing (Call Centers)
- Direktmarketing (Call Centers)
- Erinnerungsdienste (Fernsprechauftragsdienste)
- Inbound- und Outbound-Telefonmarketing (Call-Center)
- Kommunikationscenter (Call Center)
- Kundenbetreuung per Telefon (Call-Center)
- Tätigkeit als Callagent (Call-Center)
- Telefonischer Auftragsdienst
- Telefonmarketing (Call-Centers)
- Telefonservice (Telefonauftragsdienste)
- Telemarketing (Call-Centers)
- Weckdienste (Fernsprechauftragsdienste)