Dienstleistungsportal Bayern

Entrepreneurs have the right to address requests and complaints in writing to the relevant authorities or to the state parliament.

Formalities

Here you will find information about formalities related to this subject:

• Railroad infrastructure; filing of a discrimination complaint

  If you as a company feel that your access to the rail infrastructure is restricted, you can file a discrimination complaint with the Federal Network Agency.

• Forestry law; request for a decision on the regulation or replacement of forestry rights
  You can apply to the Forest Rights Office for decisions on the regulation (fixed measurement, restriction, conversion) and replacement of forest rights.
• Geoblocking; filing of a complaint for violation of the provisions of the Geoblocking Regulation.

  If you want to complain about a provider for violating the provisions of the Geoblocking Regulation, you can file a complaint with the Federal Network Agency.

• Internet, mobile or landline service provider; filing a complaint or submitting a request

  As a customer of an Internet, mobile or fixed network provider, you can obtain information about your rights from the Federal Network Agency and submit enquiries and complaints.

• Antitrust violations; transmission of anonymous tips

  You can anonymously submit information on possible infringements of antitrust law to the Bundeskartellamt and receive feedback on them.

• Antitrust violations; transmission of submissions or complaints.

  If you have indications of possible violations of antitrust law, you can submit them to the Federal Cartel Office as a submission or complaint.

• Postal and parcel service providers; filing of a complaint

  In case of basic problems with mail or parcel delivery, you can complain to Bundesnetzagentur.